It is always an honor and privilege to serve you. As we are launching our new website I got to thinking about what I would share with you to articulate Keen®'s goal to be the best health care company in the world. The following story came to mind.
For the last twelve months I've listened to hundreds of people say, "I can’t get a bed" or "I can't get a wheelchair" as a result of Medicare's competitive bid process. I’ve also heard from Social Services staff that providers are six weeks out in supplying the equipment needed for their customers. The impact of these comments didn't hit fully home until recently, when I struck up a conversation with a customer sitting in a newly purchased wheelchair in our showroom. She said, "I worked hard and long during my life. After I retired I always thought that I would get the very best healthcare, because I looked at every paycheck and paid special attention to what I contributed to Medicare. Never could I have imagined being in the situation I am in today, where my healthcare expenses are going to bankrupt me……"
Oh boy, did her comments hit home! They reinforced and validated one of the primary reasons I founded Keen®: to assist the injured, elderly and disabled by providing the best available medical equipment and services, at an affordable price. Our Promise: Keen® will always put YOU first. We grew from providing basic durable medical equipment to including almost all products and supplies for long term, hospital, foster, assisted living, home health and hospice care settings. We provide medical equipment & supplies, rental and service. Increasing safety, mobility and comfort is a central goal for Keen.
Keen® has also founded two non-profits: Incight.org and Handicrap.org. Personally, I do a lot of motivational and handicrap speaking for conferences and companies nationwide. Please feel free to use me in this capacity. Welcome to those of you who are new to Keen. I am pleased to introduce you to our team, our products, our prices, our services and our dedication to YOU. Please feel free to let me know what you think at firstname.lastname@example.org. We are really passionate in all that we do.
Thank you so much for your continued support and partnership. Keen® is truely your creation, so please continue to give us your feedback, your needs, and even your wishes. Thank you for you and all you do. Onward and Upward,
Vail B. Horton; CEO Keen® Healthcare